Effective date: September 14, 2026
Cidade Oferta Serviços de Internet LTDA (“Cidade Oferta”), registered under CNPJ 12.406.196/0001-06, with its head office at Av. Ayrton Senna da Silva, 300 – Sala 101, Gleba Palhano, Londrina – PR, 86050-460, Brazil, respects your privacy. This policy explains which personal data we process, why, and what rights you have under Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018).
When you create an account or make a purchase, we process the data you provide, such as your name, CPF, e-mail, phone number and, when you pay by card, the payment data needed to complete the transaction. We also keep records of your purchases and vouchers, and basic technical logs (IP address, browser, date and time) for security and fraud prevention.
We use personal data to run your account, process purchases and payments, issue and validate vouchers, provide support, prevent fraud, meet legal obligations and improve the platform. Personal data is never sold.
We rely on the performance of a contract and the steps leading to it, compliance with legal duties, fraud prevention and our legitimate interest in operating the platform safely.
To complete a purchase we share the data necessary with the partner responsible for the offer and with payment providers. We may also share data with service providers that help us operate, or when a law or court order requires it.
We store data only for as long as the purposes above require, or for the retention periods set by law.
You can ask us to confirm whether we process your data, and to access, correct, anonymise, delete or port it. Contact us on WhatsApp +55 (43) 98484-1900 or by phone at +55 (43) 98484-1900 to make a request.